Just like in previous years, you can pay with your wristband or chip card anywhere at ESNS. After the festival, you can easily get a refund of your remaining credit transferred to your bank account without additional charge. De Oosterpoort is completely cashless and in the Eurosonic venues you can pay cashless or with cash and/or a card. Not clear what you need to do. Use are frequently asked questions below to get the answers you are looking for. Left with questions after going through our FAQ? Contact firstname.lastname@example.org.
What is RFID and how does it work?
RFID stands for Radio-Frequency Identification. ESNS will use RFID technology for cashless payment and access control. All visitors will be issued with an RFID event wristband on arrival. This will give you access to certain areas and allows and enables you to pay for food, drinks and merchandise without the need to carry cash around.
When you want to pay for something, simply touch your RFID tag on the reader and the money will be taken from your balance.
How secure is the RFID system?
All payments on the website are encrypted and use 3D secure technology. Each RFID chip is encrypted and unique to you.
What do I need to take with me to use it?
You only need your ticket in order to be issued with your RFID tag. We recommend you also bring your debit or credit card so you can put money on your RFID tag if you need it or for payments outside the event. Don’t forget to bring your photo ID to verify if you’re old enough to purchase alcohol.
What can I buy with my RFID tag at the event?
All the official stalls and bars at the event will accept your RFID tag. Other services require cash or cards.
When will I get my RFID tag?
Your RFID tag will be issued after your ticket has been checked at the box office at de Grote Markt or the registration desk at the Oosterpoort. You will not receive this before the event takes place. Don’t forget to register as soon as you receive your ticket(s) in the mail so you can preload your RFID tag with money to use at the event. You can do so in your Cashless profile.
Does everyone get a RFID tag?
Yes, every wristband has a tag. You will need a RFID chip to get around the event and/or buy food or beverages. Cash and/or cards will only be accepted outside the Oosterpoort as an alternative for cashless. Noorderslag visitors can use a RFID chip-card as they will not receive a wristband.
Do I need to do anything before the event?
To make a cashless profile, you will need a valid email address to get started. We strongly recommend you register as soon as you receive your ticket in the mail so you can preload your RFID tag with money to use at the event. You can do so in your Cashless profile.
What do I do with my RFID tag?
Your event wristband has a small chip attached to it, your RFID tag, which holds information on it, including the type of ticket you bought and how much money you’ve got to spend around the event.
When you want to pay for something, when instructed simply touch your RFID tag on the reader and the money will be taken off your balance. In the Oosterpoort the RFID tag will be used for access control as well, likewise, when you want to go in to an area you have access to, you’ll be asked to touch your RFID tag on the gate reader to gain entry.
How do I register my details? What does it involve?
Once you have received your ticket, you can register it in your Cashless profile. This is a simple process that asks for your contact details, your ticket number and you can also add money to your account for use at the event. It should take no longer than 5 minutes.
This is also where you are asked to confirm your bank details to request an automatic refund.
If you have exchanged your ticket for your RFID tag you can still register either using the ticket number on your ticket stub or using the Unique ID number on the back of your RFID tag.
Why do I need to register when you have my details?
The RFID registration is separate to other registration systems. A safe environment is created for your card/bank details and online payment.
When do I have to register by?
You can register any time before, during or after the event. The deadline for registration for a refund of any unspent money is 19/02/19 (30 days after the event).
How do I find my ticket number?
This is the number directly under/over the barcode on your ticket.
Please note that this is not your ticket order number.
Someone else bought my ticket, does that matter?
That’s no problem. The person who will be attending the event should register their details and ticket on the website, so they can use it on site. Each ticket holder needs to have their own account if they want to pre-load, top up online or get refunds.
If you have created an online account and registered your ticket and can no longer attend the event, please email email@example.com.
I bought more than one ticket. Does everyone need to register?
Yes, every person who’s attending should register so they have control of their own ticket / RFID tag usage. Please make sure to remember which ticket belongs to which person / profile.
I have multiple day tickets for my own use; can I register them all on one account?
Register your first ticket online and when you are on site come to one of the Service Points for assistance.
How do I preload my RFID tag with money in advance?
You need to register your Cashless profile and enter your card/bank details when prompted. It’s no different to buying something online. You can make multiple payments or one single large payment, it’s up to you, however there is maximum top up limit of €200 in advance per chip.
If you want to add more money during the event, there will be Top Up points around the event where you can pay with cash or card. Most major Dutch and international debit/credit cards, (except Amex) will be accepted. The Top Up machines cannot accept coins and do not give change.
Can colleagues/friends put money on my chip?
Yes they can. Anyone can add money to your account either at the event or from a different location by logging into your account. Be careful that they don’t change the IBAN number for the refund.
How do I put money on my RFID tag when I’m at the event?
There will be Top Up points around the event site. Top Up machines will accept cash and card payments. You will find an overview of the Top Up locations in the time tables and on the website. You will not be able to top up at any of the event stalls (bars, food stall, merchandise) though they will be able to tell you your balance.
Can money be transferred from one RFID tag to another?
Can I split the cost of something with a friend?
No, payments must be made in full by one person / RFID tag. If you don’t have enough credit on your RFID tag you can ask the bar/catering to take a few items off until the amount matches the credit you have on your chip. Alternatively, you can top up at one of the many Top Up locations. At the Top Up points it will be possible to ask for a RFID card that you can Top UP with a group and use as a ‘pot’ to pay for your spending collectively.
Won’t there just be queues at the Top Up points instead of the bars?
We recommend you add money to your account before the event, but there will be sufficient Top Up locations across the event where you can add money to your RFID tag.
From which types of bank cards can my RFID tag be topped up?
The payment system accepts most major Dutch and international debit/credit cards (except American Express), including iDEAL.
Is it possible to refund something I’ve bought using my RFID tag?
Yes, the bar has the ability to refund a purchase made at the event and it is returned to your RFID tag balance instantly. This can only be issued by the bar where the purchase was made and not at a Top Up or Service point. All refunds are at the discretion of the bar management. Your statutory rights are not affected.
How do I get the money I didn’t use back after the event?
When you have used a credit/debit card to put money on your online profile, your balance will be refunded to the card details you have used to top up your account. If different cards or cash have been used to top up your RFID tag, the refund will be made to the first credit/debit card used on your account. In the rare instance that the refund value exceeds the amount paid by the first card used, you should claim refund by providing your bank details. If you have used iDEAL or online top up or if you have only made top ups in cash at the event, you will be required to register an account online and enter your bank account details so that an electronic bank transfer can be made for your remaining balance. Refunds to cards will be processed shortly after the event and you should receive the credit on your card / to your account within several weeks of the event. To allow time to register bank details, cash top ups will be refunded several weeks after the event. The deadline for registration for a refund of any unspent money is 18/02/19 (30 days after the event).
What if I do not have a bank account?
You can still register your ticket/RFID tag but without a bank account the only way to add money to your RFID tag is by bringing cash with you and to use one of the on-site Top Up points.
If I don’t have a bank account can I get a refund of any unspent money?
If you have topped up money online with a credit/debit card, the remaining money will be refunded to the first card used to add money to your account. If you do not have a valid credit / debit card and a bank account you will need to nominate a bank account (or charity if you wish to do so) for the refund of any remaining money.
I don’t want to use RFID, what are my options?
The Oosterpoort is totally cashless, so there are no other options. Outside the Oosterpoort, at the Eurosonic venues, you can pay with cash and/or cards as well. You will have a Tag on your wristband nevertheless. You can collect an anonymous Chip Card at a Top Up point to pay instead of the tag on your wristband.
Can my movement be tracked with RFID technology?
No, it can’t. Your RFID tag will not be equipped with GPS technology and therefore it will be impossible to track your movements.
Only tracking is based on the location of the devices. If you pay at a specific venue this location will be logged in the transaction history.
Do I have to register, can I not be anonymous?
You don’t have to register, but in order to receive a refund after the event you need to make an account with information that identifies you. If you do top up with a card online, your card details are stored with the payment provider only and will only be used for the refund. For more detailed information read the terms & conditions.
What do I do if I lose my RFID tag?
Please go to the nearest Service Point as soon as you realise you have lost your RFID tag. They will take a report of your lost RFID tag.
If you had money on your original RFID tag, this will not be transferred to your new RFID tag. The money on your original RFID tag can only be refunded post-event via your account and is subject to our terms and conditions. For security reasons we recommend you register before the event. For more information please see our terms & conditions. If you have any questions, you can email us firstname.lastname@example.org.
What do I do if someone steals my RFID tag or uses it if I lose it?
Please go to the nearest Service Point as soon as you realise you have lost your RFID tag. They will take a report of your lost RFID tag. If you had money on your original RFID tag, this will not be transferred to your new RFID tag. The money on your original RFID tag can only be refunded post-event via your account and is subject to our terms and conditions. For security reasons we recommend you register before the event. For more information please see our terms & conditions. If you have any questions, you can email us email@example.com.