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F@CK TICKET SCALPERS!
F@CK TICKET SCALPERS!
Wed 19 Jan | Conference Channel 4 | 16:00 - 17:00
Wed 19 Jan | Conference Channel 4 | 16:00 - 17:00
Presented by: FEAT - Face-value European Alliance for Ticketing

F@CK TICKET SCALPERS!

Nicole Jacobsen tickets.de / GmbH, Claire Turnham Victim Of Viagogo

English spoken

download.png Stop Ticket Scalpers! Best Ways To Find And Remove Scalped Tickets" is a walk-through of how to remove scalped tickets from circulation. Launching a new FEAT guide on the topic, the session will explore best practices for searching for, then removing, cancelling and refunding scalped tickets. Designed for promoters, agents, artist managers and ticketing companies, the session and guide aim to make the process of stopping scalpers easily accessible and understandable.

Speakers

  • Nicole-Jacobsen-©-Julia-Steinigeweg-1.jpeg

    Nicole Jacobsen tickets.de / GmbH

    Nicole Jacobsen started working in the music business at Motor Music/PolyGram in 1997. Early 2000 she moved to the International Exploitation Department at Universal and was responsible for Rammstein. In the following years she gathered experience in the fields of artist development, promotion and marketing. She joined the MCT Agentur -Team in order to prepare and support the implementation of Personalized Ticketing for the Take That Stadium Tour in 2011. Since then she is managing director and co-owner of Online Ticketing company tickets.de, which has successfully completed Personalized Ticketing for artists and bands like Robbie Williams, Pearl Jam, Red Hot Chili Peppers, Radiohead, Kraftwerk and Rammstein.
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    Claire Turnham Victim Of Viagogo

    Claire is an award-winning campaigner who consistently speaks out for fans against the greed of industrial scale ticket touting.
    Driven by a passion for fairness, justice and equality, Claire set up the grassroots group, Victim of Viagogo in February 2017 to support and unite others, who like her, had been also been misled and mis-sold buying tickets to live events.
    Since then Claire has listened to thousands of complaints, collected much evidence of Viagogo’s deceptive practices, and created official written guidance which has empowered fans to reclaim €2.5 million in refunds.
    By advocating for and focusing on consumers, Claire has raised extensive global awareness of ticket abuse in the media and across social media. She has worked tirelessly for safer and more transparent ticketing practice and most importantly has helped thousands of people in need.
    Following her evidence at the UK parliamentary inquiry in March 2017 Claire teamed up with Fanfair Alliance and collaborated with Ed Sheeran’s core team. Together they were able to successfully develop, implement and maintain a proactive, game-changing strategy to eliminate touts and provided exemplary fan care at every show on his 2018 and 2019 UK tours.

Moderator

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    Sam Shemtob FEAT

    Sam Shemtob is a director of the Face-value European Alliance for Ticketing (FEAT), launched in 2019 to promote face value resale and better resale practices across Europe. In Autumn 2020, FEAT published its position paper outlining recommendations for the EU’s new Digital Services Act, which could reshape ticket resale will across Europe. The paper received widespread backing from industry, parliamentarians and academics. In Spring 2019, FEAT successfully lobbied for a Europe-wide ban on the use of bots to bulk-buy tickets, the EU’s first ever legislation on ticket resale.

    In addition to his work with FEAT, Sam is also the founder of leading music business communications consultancy Name PR, which previously represented the Society of Ticket Agents and Resellers (STAR), the Association of Independent Festivals, Twickets and Eventbrite. Sam is a regular contributor to the UK’s All Party Parliamentary Group on Ticket Abuse.

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