How can I buy tickets for ESNS19?
Tickets are now available via the ESNS website.
What kind of tickets are you selling?
– Eurosonic Wednesday – €28,50
– Eurosonic Thursday + Friday – €78,50
– Eurosonic Passepartout (Wednesday until Friday) – €99,50
– Noorderslag – €79,50
– Noorderslag Young (up until the age of 20) – €28,50
– ESNS Passepartout (Wednesday until Saturday) – €158,50
Buy your tickets here!
Where can I buy tickets for ESNS19?
Tickets are only sold via the ESNS webpage. We won’t be selling tickets via Ticketmaster anymore.
What are the opening hours of the festival?
During Eurosonic the program starts at 20.00 and ends at 02.00. During Noorderslag we start at 19.30 and end at 03.00. Be aware that these times are subject to change.
What can I bring along to the locations?
Our bags policy states that bags bigger than A4 format cannot be brought along inside the locations. Your bag may be checked upon entering and items which cannot guarantee the safety of the location can be confiscated.
Do my tickets need to be printed?
No, there is no need for that. We can scan your ticket from your phone.
Is there a minimum age to enter the festival?
No, there is not. Everyone is welcome at Eurosonic Noorderslag. However, we advise you to decide for yourself how suitable the festival is for children during the night.
Which paying methods do you use?
We are using a cashless system, except for a few locations. We will announce these locations later on.
I can’t attend the festival anymore. Can I cancel the ticket and get a refund?
Unfortunately, we do not refund tickets for the festival.
I want to attend the ESNS conference, how do I obtain a ticket?
Conference registrations are already available. You will be able to obtain your conference registration here.
I have made a mistake when registering for the conference. Can I still make changes in my registration?
You are able to update your conference registration. Please send an email to our colleagues from Buma Cultuur via email@example.com and they will help you out.
What are the opening times of the conference?
I cannot attend the conference any more. Can I get my money back?
Conference registrations can be cancelled up to one month before the event. Less than one month left? You can also put your registration in someone else’s name. Please send an email to firstname.lastname@example.org if you wish to cancel your registration or put in in someone else’s name.
What are your terms and conditions?
Find our Terms & Conditions here!
I still have a wristband or chipcard with credit, can I get a refund?
After the festival, there is a certain period of time where you can sign up to get a refund. We will announce these dates for the 2019 edition later on this website.
Still didn’t get a refund after calling it back online?
Have you created an account on our website, filled out your bank details and the number of your chip on your wristband/chipcard, but still haven’t got your money back? It could be that the money is on its way and it should be returned within 14 days.
Do you have another question than the ones mentioned above?
Please send an e-mail to email@example.com
How do I get to Groningen?
Although Groningen is in the very north of the Netherlands, it is easily accessible.
By train: The central station is near De Oosterpoort and the other festival venues. We would advise you to plan your trip ahead by checking the schedules on the website of the NS (Dutch train company). When you travel with 4 people or more it is cheaper to buy a group ticket in advance. All the information is stated on this website.
By plane: Groningen Airport Eelde is serviced by multiple airlines. For example, there are daily flights to and from Copenhagen and London.
By car: Groningen is easily accessible by car. For the conference, it is best to park your car in the parking garage at De Oosterpoort . For the festival, it is best to park your car in the municipal parking garage Damsterdiep or Boterdiep.
How do I get from festival location to festival location?
The best way to go about Groningen is to walk or to go by bike. You don’t have a bike with you? Make sure to rent one. You don’t feel like biking? Grab a cab to get to your next destination.
Can I sign up to play ESNS19?
Each European act can sign up to play at ESNS. Unfortunately, applications for ESNS 2019 have closed. Sign up for ESNS 2020 will commence on May 1, 2019 and will close September 1, 2019.
Where can I sign up for ESNS20?
Sign up always occurs on our website. It will pop-up on May 1, 2019. No need to mail us any materials.
I have some questions regarding the sign-up sheet / sign-up procedure.
For all questions regarding the sign-up sheet or procedure, please send an email to firstname.lastname@example.org
Eurosonic Noorderslag (also ‘we’ or ‘ESNS’) is organized by Stichting Noorderslag, established and based in Groningen, Trompsingel 21 (registered in the trade register under number 02061408).
At ESNS we take your privacy seriously and believe you should know what personal information we collect and how we use it. We have done our best to keep this explanation brief and understandable. If you want to learn more or need more information, you can always contact us via email@example.com.
For example, if you purchase a ticket for one of our events, we will use your details to process the order, carry out the agreement and, unless you opt-out, inform you about our events.
We ensure you that all personal information handled by ESNS is treated confidentially and in accordance with the General Data Protection Regulation (GDPR).
Which personal information do we collect?
How do we use your personal information and why?
ESNS and/or our media partners may make (or have made) video, audio and/or sound recordings during the event in which you, as a visitor, may be featured. We take the right to use these recordings on our website or social media channels (i.e. Facebook, Instagram, Twitter, Youtube) to promote the event. The recordings may be also used by our media partners, online, on radio and/or television as well as made public and/or multiplied on various media channels, without us and/or our media partners owing you any compensation.
Additionally, ESNS creates backups and stores data to ensure optimal performance of our systems. The backups will only be used in case of a failure to restore our systems. The backup data will not be used for any other purposes than described above.
Browsing data, cookies and Google Analytics
To facilitate navigation on our website, we reserve the right, like most other websites, to collect user data using cookies. Cookies are small pieces of information (files) that the website leaves behind on the user’s computer. The website instructs the web browser to store these files on the visitor’s computer. Cookies can be adapted to your preference or turned off through the web browser.
We collect, (temporarily) store and analyze your browsing data to optimize your visit and usage of our website with Google Analytics.
We use this service to follow and receive reports about how visitors use our website. Google may provide this information to third parties if Google is required by law to do so or insofar third parties process the information on behalf of Google. We have no influence on this. We concluded a processing agreement with Google, we anonymized the last octet of your IP-address within Google Analytics and turned off ‘sharing data’, also for advertising purposes. We do not use any other Google services in combination with the Google Analytics cookies.
For your safety and the safety of other visitors, staff, and property, some ESNS locations are video surveilled. The surveillance recordings are monitored live and may only in case of calamities be given as supporting material to government agencies, including the police and judiciary. The surveillance recordings will be destroyed within 4 weeks after the event, unless an incident has occurred in which case the recordings will be destroyed as soon as we consider the incident to be dealt with entirely.
During our event, we collect visitor’s location data with the usage of Bluetooth beacons. These beacons are placed at all ESNS locations. We use this data to offer you additional services, including a personal LiveStory (an overview of visited events) and queue information. What information you share with us depends on your personal app settings.
Who do we share your information with and why?
The information we receive we share:
We share your personal information with those third parties, who deliver the products or services for ESNS or on our behalf. The third parties use your personal information so they can process and carry out your order. We have entered into the necessary agreements with such third parties, including Mailchimp and Google, to ensure that your personal data is processed and protected by the European and Dutch law.
Please note that the third parties that deliver services, such as the ticketing platform (Universe Experiences Inc.) and the payment provider (Stripe, Inc.), work according to their own terms and conditions and privacy policies (Universe, Stripe), which you will accept when creating an account with such third party. ESNS has no control over these third parties and is never liable for any action or omission of such third party.
We do not store your personal data longer than necessary. The usual deadline to delete personal data is two years after finalizing your order or application (as an Artist), unless a longer retention period is mandated or permitted under the applicable law.
In case of claims or disputes we may retain data for a longer period to secure evidence.
Your preferences and rights
After you have allowed us to use your personal information, you can still change your mind. Under certain circumstances you have the right to:
Please note that we may ask for a proof of identity before letting you view, add or delete your information.
To utilize one of the rights above, please contact our head office via firstname.lastname@example.org. Please note that every inquiry will be processed within 4 weeks.
As a delegate or account holder, you are fully responsible for maintaining the confidentiality of your personal password and are liable for any actions that happen when this password is used to log into your account.
How we protect your information?
ESNS has put in place appropriate technical and organizational measures to protect your personal information against accidental or unlawful processing or loss. These security measures depend on the type of information we collect.
We do everything we can to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes to the data we are administering, by working in safe online environments, keeping our staff informed about the online safety and by aligning our activities with the GDPR standards.
For more information about how we secure your data, please contact us.
Where do we process your personal data?
As an organization operating internationally, we may use services from companies which are located outside the European Economic Area (EEA). When personal information is shared via these services, strict rules apply to ensure that your data is protected on the highest level possible. When your data is transferred outside the EEA, we use one of the mechanisms below to ensure the safety of the personal information.
How can you get in touch with us?
You can also contact the Dutch Data Protection Authority, however, we advise you to always contact us first.
Which venues are part of ESNS?
The venues change each year. We will publish an overview of ESNS19 venues as soon as the line-up is finalised.
I would love to visit ESNS, but I am disabled. Can I enter all ESNS venues?
We do our best to ensure everyone has a great time at ESNS. However not all our venues are accessible for disabled people. As soon as our line-up is finalised, we will publish a list of participating venues and their accessibility.