How can I buy tickets for ESNS20?
Tickets for ESNS20 will be made available in due time.
Where can I buy tickets for ESNS19?
Tickets are only sold via the ESNS webpage. We won’t be selling tickets via third-parties.
When and where do I pick up my wristband?
The tickets do not give access to the festival locations. You need to swap your ticket for wristband at our box office. Box office opening times will be determined a few weeks in advance of the festival.
Where are the venues located?
We’ve made a map of the city center of Groningen with all the venue locations on it. You can download a PDF here.
What are the opening hours of the festival?
During Eurosonic the program starts at 20.00 and ends at 02.00. During Noorderslag we start at 19.30 and end at 03.00. Be aware that these times are subject to change.
What can I bring along to the locations?
Our bags policy states that bags bigger than A4 format cannot be brought along inside the locations. Your bag may be checked upon entering and items which cannot guarantee the safety of the location can be confiscated.
Do my tickets need to be printed?
No, there is no need for that. We can scan your ticket from your phone.
Is there a minimum age to enter the festival?
No, there is not. Everyone is welcome at Eurosonic Noorderslag. However, we advise you to decide for yourself how suitable the festival is for children during the night.
Which paying methods do you use?
We are using a cashless system, except for a few locations. We will announce these locations later on.
I can’t attend the festival anymore. Can I cancel the ticket and get a refund?
Unfortunately, we do not refund tickets for the festival.
I want to attend the ESNS conference, how do I obtain a ticket?
Conference registrations for ESNS20 will be available soon.
When and where can I get my wristband?
You can get your wristband at the Oosterpoort during the opening times as listed below.
I have made a mistake when registering for the conference. Can I still make changes in my registration?
You are able to update your conference registration. Please send an email to our colleagues via firstname.lastname@example.org and they will help you out.
What are the opening times of the conference?
Opening times will be determined a few weeks in advance of the event. ESNS20 will take place from January 15 – 18, 2020.
I cannot attend the conference any more. Can I get my money back?
Conference registrations can be cancelled up to one month before the event. Less than one month left? Unfortunately, it is no longer possible to cancel your Conference registration. You do have the option to transfer your Conference registration to someone else by sending an email to email@example.com. Please email us if you wish to put your ticket in someone else’s name.
How does cashless at ESNS work?
Please check out all our information about cashless at ESNS here.
Haven’t found what your looking for on the cashless at ESNS webpage?
Browse to our cashless FAQ. You can find it here.
1.1 ESNS (Eurosonic Noorderslag) will be a cashless event. You will only be able to pay for goods and services using a wristband embedded with a RFID chip attached to your wristband (a “Tag”) or a chip card (also referred to as a “Tag”) in certain areas of the Festival site. In most of the Eurosonic locations you will also be able to pay both with chip and with cash. You will also need the Tag to access certain areas within the Festival, like de Oosterpoort.
1.2 The Tag is operated by YouChip GmbH (“YouChip”) and will be issued to you on entry into the Festival / Conference (“Event”) when you show a valid ticket. If we grant you access to the Event without a ticket, we may issue you with a Tag at our sole discretion.
1.3 These terms and conditions (“Terms”) govern the relationship between you and Stichting Eurosonic Noorderslag in relation to your use of the Tag, your online account and the services associated with the Tag. Please read these Terms carefully. By using the Tag and/or the services associated with the Tag you agree to comply with these Terms.
1.4 We may change these Terms from time to time by posting an amended version on http://www.esns.nl (“Website”). Please check our website from time to time to see any changes we may have made, as your continued use of the Tag and/or the services associated with the Tag after these Terms are amended shall mean that you agree to be bound by such changes.
2 ADDING CREDIT TO YOUR TAG
In order to use your Tag to purchase goods or services at the Event you must credit your Tag with funds. Your Tag may hold a maximum balance of €200, – at any time. You can credit your Tag using any of the following methods:
(a) online using iDeal, credit or debit card (minimum credit of €10, -) via the Website before and during the Event once you have created an online account (see clause 3 below);
(b) at the top up machines at the Event using cash or credit or debit card (minimum credit of €10, -); only notes are accepted by the top up machines. Coins are not accepted. The Top Up machines do not give change. Any amount you insert into a top up machine will be credited to your Tag; or
(c) at the manned top up booths at Noorderslag using cash, credit or debit card (minimum credit of €10, -).
Note, not all top up booths accept cash.
3 CREATING AN ONLINE ACCOUNT
3.1 By creating an online account you will be able to register your ticket/Tag to your account and, amongst other things:
(a) credit your Tag before the Event without visiting the Top Up machines or booths in the Event;
(b) receive a refund of any unused credit on your Tag after the Event;
(c) enable us to blacklist your Tag if it is lost or stolen;
3.2 To create an online account you must visit the Website before, during or after the Event, latest before 18/02/2019 (30 days after the event) and provide your name, your e-mail address and your ticket number (barcode) if you create an account before the Event. You must use your Tag identification number if you create an account during or after the Event.
3.3 You may ask us to de-activate your online account by emailing us at firstname.lastname@example.org. We will use our discretion when considering your request and only delete your account if there is no unused credit on your Tag and you have not linked your online account to a ticket or Tag.
4 HOW TO USE YOUR TAG
4.1 During the Festival you must at all times keep your Tag on your wrist or (if not possible) such other secure location on your person.
4.2 You will need to touch / place your Tag at access points and/or show your Tag securely attached to your wristband to the relevant Event personnel in order to access certain areas of the Event and to enter and exit the Event. Access to such areas and the Event will be subject to the terms of your ticket and such other terms as are applicable to that area and/or the Event.
4.3 You can purchase goods and/or services from vendors at the Event by touching your Tag on a Tag reader located at the point of purchase, provided that you have enough credit on your Tag to pay for the entire transaction.
4.4 The available balance on your Tag will be reduced by the full amount of each transaction.
4.5 Once you have authorised a payment using your Tag, we cannot change, cancel it or provide you with a refund. Refunds for goods or services purchased from a Event vendor may be processed by that vendor but will be subject to the terms of your agreement with that vendor.
4.6 The credit on your Tag may only be used by you (as the registered account holder). You may not use any Tag other than the Tag associated with your ticket number.
4.7 We are not a party to any contract between you and a vendor at the Event and shall not be liable for, or in connection with, any goods or services provided or not provided by any such vendor.
4.8 Your Tag is not a credit card, debit card, charge card, or cheque guarantee card, it is not linked to your bank account and the balance on your Tag will not earn interest.
5 REFUNDS OF UNUSED CREDIT
5.1 You can only obtain a refund of any credit remaining on your Tag at the cashback-points at Noorderslag or – after the Event – by means of our online refund service. To obtain a refund online you must create an online account before 18/02/2019 the latest (see clause 3) if you have not done so already. To obtain a refund at our cashback-point at Noorderslag, your Tag must be on your wrist.
5.2 If you added credit to your Tag online using a credit or debit card, then the refund will be paid to the first card that was used to add credit to your Tag online.
5.3) NOTE: If you have used a credit/debit card for online top-up, your refund will automatically go to your credit card after the Event. This refund amount may not be higher than the total amount that you have initially top-upped with the credit card via the Website. If, after the Event, the credit on your Tag is higher than the total amount pre topped-up with the first credit/debit card, you should claim addition refund by providing / completing your bank details.
5.4 If you did not add credit to your Tag online using a credit or debit card, or if you used IDEAL to add credit online then you must register your bank account details on your online account and the refund will be paid to that bank account. It is your responsibility to ensure that the correct bank account details are registered on your online account.
5.5 By means of the refund service, refunds will be paid in accordance with this clause as soon as reasonably practicable after the Event, provided that you have taken the steps specified in clause 5.1 and 5.4 (if applicable) and:
(a) we have no reason to suspect that you have been engaged in fraudulent activity or breached these Terms; and
(b) we are not prohibited by any applicable law, regulation, court order or instruction or guidance of a competent regulatory authority.
5.6 If you have not registered an online account and provided your bank details on or before 18/02/2019 the latest (30 days after the event), you will not be entitled to a refund anymore and any credit remaining on your Tag will become our property.
5.7 If for any reason your ticket is replaced before you receive a Tag linked to that ticket, any credit on that ticket will not be transferred to the replacement ticket and you will only be able to claim a refund of that credit after the Event. Such refund will be paid in accordance with clause 5.
5.8 For the automatic online refund service, we do not charge a fee.
6 LOST, STOLEN AND DAMAGED TAGS
6.1 Take good care of your Tag.
6.2 You should treat your Tag as if it were cash in your wallet. If you lose your Tag then any credit, which is stored on your Tag account, may be lost, as if you had lost your wallet.
6.3 Do not expose the Tag to fire, excessive heat and all other circumstances that could damage the chip inside the Tag.
6.4 You may not tamper with your Tag or allow others to tamper with your Tag. If we reasonably believe your Tag has been tampered with, we reserve the right to disable your Tag, online account, your right to a refund and/or reject you from the Event.
6.5 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures and/or your online account, you must treat such information as strictly confidential. You must not disclose it to any third party.
6.6 You shall at all times remain responsible for the use of your Tag and the activity on your online account, whether or not the activity was authorised by you.
6.7 We have the right to disable any Tag, user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms.
6.8 You must immediately notify a member of staff at one of the service points in the Event if your Tag is lost, stolen, damaged or if you know or suspect that anyone has used the credit on your Tag or knows your user identification code or password and provide your account username (if you have created an online account) and any other information reasonably required to verify your identity or deactivate, suspend, or cancel your Tag.
6.9 If, in our reasonable opinion, a Tag is damaged (other than through tampering), lost, stolen or destroyed, a replacement tag shall be issued as soon as reasonably practicable. Any replacement tag will be deemed to be a Tag for the purposes of these Terms. We reserve the right to ask for your ID before we can issue a replacing tag.
6.10 If, in our reasonable opinion, a Tag is damaged (other than through tampering), lost, stolen or destroyed and you have registered your Tag to your online account, we will attempt to block your Tag and you may be able to claim a refund of credit remaining on your Tag after the Event. Such refunds will be paid in accordance with clause 5. We cannot guarantee that your Tag can be blocked completely. If you have not registered your Tag online, we might not be able to block your Tag.
7 YOUR PERSONAL DATA
7.1 It is possible to use a Tag without having an online account.
In that case the information we receive from or regarding you, directly or indirectly through your use of the Tag, will only be used by us:
(a) to administer your Tag account, process transactions, provide you with the assistance and services you request;
(b) to carry out our obligations arising from any contracts entered into between you and us; and
(c) to monitor and analyse at an aggregated level the organization of the Event and the movements of and transactions with Visitors. Visitors are all customers of ESNS who purchased a festival or conference ticket.
7.2 Furthermore our partners, including, without limitation, YouChip will use the personal data receive from or regarding you, directly or indirectly through your use of the Tag to carry out their services connected to the use of the Tag. We are not liable for the use of your personal data by these partners.
7.3 It is your responsibility to ensure that any information you provide to us is complete, accurate and that it remains up to date.
8 OUR RIGHTS OF TERMINATION, CANCELLATION OR TO REFUSE A TRANSACTION
Without prejudice to any of our other rights, we may (without giving you prior notice) terminate our agreement with you, cancel or suspend your Tag or online account, or refuse a transaction, if we have reason to believe that the Tag or online account is being used fraudulently, illegally, or in breach of these Terms. In these circumstances we may refund any unused credit on your Tag account at our discretion, provided that we act reasonably. Any refund, if given, will be processed in accordance with clause 5.
9 OUR LIABILITY TO YOU
9.1 We will use our best efforts to provide you with a good working cashless system however we do not warrant or represent that:
(a) your use of the Tag or Website will be uninterrupted and/or error free; or
(b) the payment points will always be available at vendors at the Event.
9.2 We are not liable for any loss or damage which is caused to you or any third party as a result of a Tag that is lost, stolen or damaged nor for any loss or damage as a result of the use of your Tag or online account without your permission or an inaccessibility of your online account, unless and in so far this is demonstrably the direct result of our wilful intent or gross negligence.
9.3 Our liability in relation to the use of the Tag and/or online account, irrespective of the legal ground of this liability, is at all times limited to direct damage and will never exceed the amount of € 200,– (the maximum amount that can be topped up on a Tag)
9.4 We do not exclude or limit our liability under these Terms for:
(a) death or personal injury caused by our gross negligence or wilful intent;
(b) fraudulent misrepresentation from the part of our executive directors; or
(c) any other type of liability which cannot by law be excluded or limited.
9.5 We shall not be liable for any delay or failure in the performance of our obligations under these Terms to the extent such delay or failure results from an event that is outside our reasonable control.
10.1 The invalidity or partial invalidity of any provision of these Terms shall not prejudice or affect the remainder of these Terms, which shall continue in full force and effect.
10.2 If any invalid, unenforceable or illegal provision of these Terms would be valid, enforceable and legal if some part of it were deleted or changed, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
10.3 Our failure to exercise, or delay in exercising, any right, power or remedy provided by these Terms or by law shall not constitute a waiver of that right, power or remedy.
10.4 These Terms and the documents referred to in it, constitute the entire agreement between you and us in relation to the Tag and the services associated with the Tag and supersede any previous agreement or arrangement between the parties relating to the same.
10.5 The parties agree that they have not entered into this agreement in reliance upon any statement, representation, covenant, warranty, undertaking or understanding (whether negligently or innocently made) of any person (whether party to this agreement or not) except as expressly set out in these Terms.
10.6 These Terms only apply to your relationship with us regarding the Tag and the associated services and they do not affect (and therefore are in addition to):
(a) any terms and conditions governing Event tickets and/or entry into Event areas and
(b) any agreement between you and a vendor of goods or services at the Event (including any statutory rights you may have as a consumer).
10.7 We are entitled to assign our rights and benefits at any time without prior written notice to or consent from you and are entitled to subcontract any of our obligations under these Terms.
10.8 These Terms shall be governed by and construed in accordance with the laws of The Netherlands. You and we hereby submit to the exclusive jurisdiction of the Court of Rechtbank Noord-Nederland (the Northern Netherlands court), location Groningen, (including in relation to any non-contractual disputes or claims).
11 CONTACT US
If you require any assistance in relation to the Tag, please contact us using the contact details below: email@example.com.
How do I get to Groningen?
Although Groningen is in the very north of the Netherlands, it is easily accessible.
By train: The central station is near De Oosterpoort and the other festival venues. We would advise you to plan your trip ahead by checking the schedules on the website of the NS (Dutch train company). When you travel with 4 people or more it is cheaper to buy a group ticket in advance. All the information is stated on this website.
By plane: Groningen Airport Eelde is serviced by multiple airlines. For example, there are daily flights to and from Copenhagen and London.
By car: Groningen is easily accessible by car. For the conference, it is best to park your car in the parking garage at De Oosterpoort . For the festival, it is best to park your car in the municipal parking garage Damsterdiep or Boterdiep.
How do I get from festival location to festival location?
The best way to go about Groningen is to walk or to go by bike. You don’t have a bike with you? Make sure to rent one. You don’t feel like biking? Grab a cab to get to your next destination.
Can I sign up to play ESNS19?
Each European act can sign up to play at ESNS. Unfortunately, applications for ESNS 2019 have closed. Sign up for ESNS 2020 will commence on May 1, 2019 and will close September 1, 2019.
Where can I sign up for ESNS20?
Sign up always occurs on our website. It will pop-up on May 1, 2019. No need to mail us any materials.
I have some questions regarding the sign-up sheet / sign-up procedure.
For all questions regarding the sign-up sheet or procedure, please send an email to firstname.lastname@example.org
Eurosonic Noorderslag (also ‘we’ or ‘ESNS’) is organized by Stichting Noorderslag, established and based in Groningen, Trompsingel 21 (registered in the trade register under number 02061408).
At ESNS we take your privacy seriously and believe you should know what personal information we collect and how we use it. We have done our best to keep this explanation brief and understandable. If you want to learn more or need more information, you can always contact us via email@example.com.
For example, if you purchase a ticket for one of our events, we will use your details to process the order, carry out the agreement and, unless you opt-out, inform you about our events.
We ensure you that all personal information handled by ESNS is treated confidentially and in accordance with the General Data Protection Regulation (GDPR).
Which personal information do we collect?
How do we use your personal information and why?
ESNS and/or our media partners may make (or have made) video, audio and/or sound recordings during the event in which you, as a visitor, may be featured. We take the right to use these recordings on our website or social media channels (i.e. Facebook, Instagram, Twitter, Youtube) to promote the event. The recordings may be also used by our media partners, online, on radio and/or television as well as made public and/or multiplied on various media channels, without us and/or our media partners owing you any compensation.
Additionally, ESNS creates backups and stores data to ensure optimal performance of our systems. The backups will only be used in case of a failure to restore our systems. The backup data will not be used for any other purposes than described above.
Browsing data, cookies and Google Analytics
To facilitate navigation on our website, we reserve the right, like most other websites, to collect user data using cookies. Cookies are small pieces of information (files) that the website leaves behind on the user’s computer. The website instructs the web browser to store these files on the visitor’s computer. Cookies can be adapted to your preference or turned off through the web browser.
We collect, (temporarily) store and analyze your browsing data to optimize your visit and usage of our website with Google Analytics.
We use this service to follow and receive reports about how visitors use our website. Google may provide this information to third parties if Google is required by law to do so or insofar third parties process the information on behalf of Google. We have no influence on this. We concluded a processing agreement with Google, we anonymized the last octet of your IP-address within Google Analytics and turned off ‘sharing data’, also for advertising purposes. We do not use any other Google services in combination with the Google Analytics cookies.
For your safety and the safety of other visitors, staff, and property, some ESNS locations are video surveilled. The surveillance recordings are monitored live and may only in case of calamities be given as supporting material to government agencies, including the police and judiciary. The surveillance recordings will be destroyed within 4 weeks after the event, unless an incident has occurred in which case the recordings will be destroyed as soon as we consider the incident to be dealt with entirely.
During our event, we collect visitor’s location data with the usage of Bluetooth beacons. These beacons are placed at all ESNS locations. We use this data to offer you additional services, including a personal LiveStory (an overview of visited events) and queue information. What information you share with us depends on your personal app settings.
During the festival, we use FlowSense sensor technology to show how many visitors there are at each venue. The sensors provide a real-time overview of how busy it is at different locations. The data is placed on the website and app to show other visitors a direct overview. The data is collected through WiFi tracking and never resold. All data will be deleted right after the event.
In order to guarantee the visitors privacy, FlowSense and ESNS have taken a number of measures and rules. FlowSense uses MAC addresses broadcasted by the visitors’ devices to track the business at the location. When a MAC address is received in the sensor is immediately converted into IDs (MAC addresses are encrypted and hashed). As a result, MAC addresses are only read never completely saved, only the IDs are stored. These IDs cannot be returned to the original MAC address.
The data that FlowSenses collects is completely anonymous, it does not contain and cannot be linked to any personal information. If you still don’t wish to broadcast the signal to FlowSense, make sure the WiFi port on your device is completely turned off. Even if your device is not connected to a nearby wireless network, FlowSense can detect the signal.
Who do we share your information with and why?
The information we receive we share:
We share your personal information with those third parties, who deliver the products or services for ESNS or on our behalf. The third parties use your personal information so they can process and carry out your order. We have entered into the necessary agreements with such third parties, including Mailchimp and Google, to ensure that your personal data is processed and protected by the European and Dutch law.
Please note that the third parties that deliver services, such as the ticketing platform (Universe Experiences Inc.) and the payment provider (Stripe, Inc.), work according to their own terms and conditions and privacy policies (Universe, Stripe), which you will accept when creating an account with such third party. ESNS has no control over these third parties and is never liable for any action or omission of such third party.
We do not store your personal data longer than necessary. The usual deadline to delete personal data is two years after finalizing your order or application (as an Artist), unless a longer retention period is mandated or permitted under the applicable law.
In case of claims or disputes we may retain data for a longer period to secure evidence.
Your preferences and rights
After you have allowed us to use your personal information, you can still change your mind. Under certain circumstances you have the right to:
Please note that we may ask for a proof of identity before letting you view, add or delete your information.
To utilize one of the rights above, please contact our head office via firstname.lastname@example.org. Please note that every inquiry will be processed within 4 weeks.
As a delegate or account holder, you are fully responsible for maintaining the confidentiality of your personal password and are liable for any actions that happen when this password is used to log into your account.
How we protect your information?
ESNS has put in place appropriate technical and organizational measures to protect your personal information against accidental or unlawful processing or loss. These security measures depend on the type of information we collect.
We do everything we can to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes to the data we are administering, by working in safe online environments, keeping our staff informed about the online safety and by aligning our activities with the GDPR standards.
For more information about how we secure your data, please contact us.
Where do we process your personal data?
As an organization operating internationally, we may use services from companies which are located outside the European Economic Area (EEA). When personal information is shared via these services, strict rules apply to ensure that your data is protected on the highest level possible. When your data is transferred outside the EEA, we use one of the mechanisms below to ensure the safety of the personal information.
How can you get in touch with us?
You can also contact the Dutch Data Protection Authority, however, we advise you to always contact us first.
Which venues are part of ESNS?
The venues change each year. We will publish an overview of ESNS19 venues as soon as the line-up is finalised.
I would love to visit ESNS, but I am disabled. Can I enter all ESNS venues?
We do our best to ensure everyone has a great time at ESNS. However not all our venues are accessible for disabled people. If you are in doubt whether a venue is accessible, please contact us at email@example.com or call our general number.
The following venues are accessible for wheelchairs: Barn, Brouwerij Martinus (only downstairs), Der AA-kerk, Doopsgezinde kerk, DOT Café, DOT Main, Eurosonic Air, Grand Theatre Main, Groninger Forum (toilet and elevator on site), Heerenhuis, Huis de Beurs (only downstairs), Lutherse Kerk, Martinikerk, Newscafe (elevator on site), Nieuwe Kerk, Platformtheater, Simplon Main (small wheelchair only, toilet only upstairs), Simplon UP (small wheelchair only), Stadsschouwburg, Vrijdag Main (via elevator but assistance is mandatory).
Unfortunately, the following venues are not accessible for wheelchairs: All Round Poolcentrum, Huize Maas Main, Huize Maas Front, Kokomo, LOLA and Vera.