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FAQ

Things unclear and are you left with questions? Perhaps it’s listed below. If you really can’t find what you are looking for, please contact us.

How can I buy tickets for ESNS19?
Tickets are now available via the ESNS website.

What kind of tickets are you selling?
   – Eurosonic Wednesday – €28,50
   – Eurosonic Thursday + Friday – €78,50 
   – Eurosonic Passepartout (Wednesday until Friday) – €99,50
   – Noorderslag – €79,50 
   – Noorderslag Young (up until the age of 20) – €28,50
   – ESNS Passepartout (Wednesday until Saturday) – €158,50

Buy your tickets here!

Where can I buy tickets for ESNS19?
Tickets are only sold via the ESNS webpage. We won’t be selling tickets via Ticketmaster anymore.

What are the opening hours of the festival?
During Eurosonic the program starts at 20.00 and ends at 02.00. During Noorderslag we start at 19.30 and end at 03.00. Be aware that these times are subject to change.

What can I bring along to the locations?
Our bags policy states that bags bigger than A4 format cannot be brought along inside the locations. Your bag may be checked upon entering and items which cannot guarantee the safety of the location can be confiscated.

Do my tickets need to be printed?
No, there is no need for that. We can scan your ticket from your phone.

Is there a minimum age to enter the festival?
No, there is not. Everyone is welcome at Eurosonic Noorderslag. However, we advise you to decide for yourself how suitable the festival is for children during the night.

Which paying methods do you use?
We are using a cashless system, except for a few locations. We will announce these locations later on.

I can’t attend the festival anymore. Can I cancel the ticket and get a refund?
Unfortunately, we do not refund tickets for the festival.

I want to attend the ESNS conference, how do I obtain a ticket?
Conference registrations are already available. You will be able to obtain your conference registration here.

I have made a mistake when registering for the conference. Can I still make changes in my registration?
You are able to update your conference registration. Please send an email to our colleagues from Buma Cultuur via tickets@esns.nl and they will help you out.

What are the opening times of the conference?

  • Wednesday, January 16   12:00 – 22:00
  • Thursday, January 17       09:00 – 20:00
  • Friday, January 18             09:30 – 20:00
  • Saturday, January 19        10:00 – 16:00

I cannot attend the conference any more. Can I get my money back?
Conference registrations can be cancelled up to one month before the event. Less than one month left? You can also put your registration in someone else’s name. Please send an email to tickets@esns.nl if you wish to cancel your registration or put in in someone else’s name.

What are your terms and conditions?
Find our Terms & Conditions here!

I still have a wristband or chipcard with credit, can I get a refund?
After the festival, there is a certain period of time where you can sign up to get a refund. We will announce these dates for the 2019 edition later on this website.

Still didn’t get a refund after calling it back online?
Have you created an account on our website, filled out your bank details and the number of your chip on your wristband/chipcard, but still haven’t got your money back? It could be that the money is on its way and it should be returned within 14 days.

Do you have another question than the ones mentioned above?
Please send an e-mail to cashless@esns.nl

How do I get to Groningen?
Although Groningen is in the very north of the Netherlands, it is easily accessible.

By train: The central station is near De Oosterpoort and the other festival venues. We would advise you to plan your trip ahead by checking the schedules on the website of the NS (Dutch train company). When you travel with 4 people or more it is cheaper to buy a group ticket in advance. All the information is stated on this website.
By plane: Groningen Airport Eelde is serviced by multiple airlines. For example, there are daily flights to and from Copenhagen and London.
By car: Groningen is easily accessible by car. For the conference, it is best to park your car in the parking garage at De Oosterpoort . For the festival, it is best to park your car in the municipal parking garage Damsterdiep or Boterdiep.

How do I get from festival location to festival location?
The best way to go about Groningen is to walk or to go by bike. You don’t have a bike with you? Make sure to rent one. You don’t feel like biking? Grab a cab to get to your next destination.

Can I sign up to play ESNS19?
Each European act can sign up to play at ESNS. Unfortunately, applications for ESNS 2019 have closed. Sign up for ESNS 2020 will commence on May 1, 2019 and will close September 1, 2019.

Where can I sign up for ESNS20?
Sign up always occurs on our website. It will pop-up on May 1, 2019. No need to mail us any materials.

I have some questions regarding the sign-up sheet / sign-up procedure.
For all questions regarding the sign-up sheet or procedure, please send an email to info@esns.nl

Can I book a hotel on your website?
Yes, you can. Find a selection of hotels at: esns.nl/hotels

Questions about hotels?
Please send an e-mail to hoteldesk@esns.nl and they will help you out for sure.

Do you want to know how we manage your personal information and what we do to protect it? You can find out more in the privacy policy below.

PRIVACY POLICY

Eurosonic Noorderslag (also ‘we’ or ‘ESNS’) is organized by Stichting Noorderslag, established and based in Groningen, Trompsingel 21 (registered in the trade register under number 02061408).

At ESNS we take your privacy seriously and believe you should know what personal information we collect and how we use it. We have done our best to keep this explanation brief and understandable. If you want to learn more or need more information, you can always contact us via privacy@esns.nl.

We reserve the right to change the terms and conditions of this privacy policy. If this happens we will notify you through our website and if applicable and necessary, ask you to renew your permission.

Our Privacy Policy is designed with you in mind. With our renewed policy we embrace privacy by design and try to minimize personal information collection. However, to provide high-quality services, we need certain information as a (necessary) condition.

How this privacy policy applies to you, depends on the way you interact with us. 

For example, if you purchase a ticket for one of our events, we will use your details to process the order, carry out the agreement and, unless you opt-out, inform you about our events.

Applicability

This privacy policy explains how ESNS processes personal data, collected from visitors, artists, and data that we acquire through our website and/or social media. 

Please note, this privacy policy does not apply to websites or systems managed by third parties. If you have a question about a system that is not managed by ESNS we advise you to consult their privacy policy.

We ensure you that all personal information handled by ESNS is treated confidentially and in accordance with the General Data Protection Regulation (GDPR).

Which personal information do we collect?

  • When you purchase a conference ticket, we collect and store your basic information which includes your contact information (ie. email, your name, company name, country, etc.) and payment details. Conference ticketing is managed by our partner organization Buma Cultuur.
  • When you purchase a festival ticket, we collect and store general information about you (such as your name, e-mail address and telephone number). The festival ticketing is managed by our (pre)sales partner.
  • When you place an order for other services (ie. a hotel room, bus or parking ticket) using our website, we may ask you for personal details such as your name, (e-mail) address and/or telephone number.
  • By voting for the Music Moves Europe Talent Awards, we collect your name and email, so we can inform the winning voters about their prize and send emails regarding the Public Choice Awards.
  • If you are an artist, manager, agent or other artist representative and you apply to play at ESNS we ask you to fill out the artist application form. We need some basic information about the act and representatives, which includes personal data. For example, we ask you for the representative’s contact information, such as name, role, email, and phone number.
  • In case you are invited to play at ESNS, our artist production team will ask for the personal details (name, role, email, phone number) of the traveling party, including artists and crew. 
  • When you use our website(s) or the festival app, we collect information such as browser and device information, IP address, location, the website you navigated from, what you did and did not click on our site/app, which pages you visited, and when you stopped using it. For more information, about website and app data please consult our Cookie Policy. If you use the social media function on our website or app to post something, we will receive basic information about you which is linked to your social media account.
  • If you as a visitor at one of our events want to make use of a payment method, such as a wristband or debit card, and want to take advantage of our additional services (including money return after the event) you will be asked to create an online account. In these cases, we ask you for your email address and password. In order to refund the outstanding amounts, you will also have to share your personal payment details. ESNS also offers fully anonymous payment methods, however, in this case, you cannot use any additional services during the event, nor can any remaining amount be refunded.
  • Because we take footage of our events (i.e. video recordings and/or photos), you may be filmed during your visit. We reserve the right to use these recordings for both promotional and safety-related purposes.
  • In case we knowingly collect the personal data of a child (person younger than 16 years), we will ask parents for their permission. We will collect and use such information exclusively for the purposes specified at the time of collection. This excludes the recordings described above.

How do we use your personal information and why?

  •  We use your personal information to administer the agreement with you. We will use your personal information when you enter into a contracted relationship with us (if you purchase a conference and/or festival ticket, or if you use other services we offer), so we can:
    – process your order
    – accept the payment
    – provide service messages/customer service
    – comply with legal obligations
  • We use your personal information for our business needs, such as:
    – To conduct market research to improve and adapt our products and services.
    – To achieve our marketing objectives.
    – To ensure the safety of our activities and participants.
  • We use your personal information to:
    – keep you up to date with our offers, future events, products, and services. If you want to change this setting, you can unsubscribe or edit your preferences using the link in our emails or request a change via privacy@esns.nl.
    – include you in our secure delegates database (only applicable for conference visitors). If you wish to be excluded from the delegates database you can request that via privacy@esns.nl.
    – deliver customized advertising on our website. Please, consult our Cookie Policy for more information in the future. Tracking cookies are currently disabled on our website, however, as soon as they are active, you will be
    – able to adapt them to your preference.
  • We will use personal information that we request in the artist application form to :
    – administer the application;
    – book the acts;
  • arrange artist production details (ie. booking  accommodations, taking care of catering, handling stage production)

ESNS and/or our media partners may make (or have made) video, audio and/or sound recordings during the event in which you, as a visitor, may be featured. We take the right to use these recordings on our website or social media channels (i.e. Facebook, Instagram, Twitter, Youtube) to promote the event. The recordings may be also used by our media partners, online, on radio and/or television as well as made public and/or multiplied on various media channels, without us and/or our media partners owing you any compensation.

Additionally, ESNS creates backups and stores data to ensure optimal performance of our systems. The backups will only be used in case of a failure to restore our systems. The backup data will not be used for any other purposes than described above.

Browsing data, cookies and Google Analytics

To facilitate navigation on our website, we reserve the right, like most other websites, to collect user data using cookies. Cookies are small pieces of information (files) that the website leaves behind on the user’s computer. The website instructs the web browser to store these files on the visitor’s computer. Cookies can be adapted to your preference or turned off through the web browser. 

We collect, (temporarily) store and analyze your browsing data to optimize your visit and usage of our website with Google Analytics.

We use this service to follow and receive reports about how visitors use our website. Google may provide this information to third parties if Google is required by law to do so or insofar third parties process the information on behalf of Google. We have no influence on this. We concluded a processing agreement with Google, we anonymized the last octet of your IP-address within Google Analytics and turned off ‘sharing data’, also for advertising purposes. We do not use any other Google services in combination with the Google Analytics cookies.

Social Media

On our website, we feature buttons that link to social media channels (including Twitter, Instagram, YouTube, and Facebook). Featured social media networks may place cookies in these buttons on our website. We do not have any influence over the usage of this data as it is handled by a third party and not ESNS. Every social media network is independently responsible for the usage and facilitation of the obtained data. In order to learn more, review the privacy policy and general terms and conditions of the relevant social media network.

Camera surveillance

For your safety and the safety of other visitors, staff, and property, some ESNS locations are video surveilled. The surveillance recordings are monitored live and may only in case of calamities  be given as supporting material to government agencies, including the police and judiciary. The surveillance recordings will be destroyed within 4 weeks after the event, unless an incident has occurred in which case the recordings will be destroyed as soon as we consider the incident to be dealt with entirely.

Beacons

During our event, we collect visitor’s location data with the usage of Bluetooth beacons. These beacons are placed at all ESNS locations. We use this data to offer you additional services, including a personal LiveStory (an overview of visited events) and queue information. What information you share with us depends on your personal app settings.

Who do we share your information with and why?

The information we receive we share:

  • Within ESNS and with partners who provide services to us. This includes marketing and reporting systems, technical support and invoicing etc.
  • With external service providers, also known as data processors. Such services include cloud platforms. These third parties provide the IT infrastructure for our products and systems. For the most recent list of our external service providers click here.
  • With third parties who deliver goods and services you purchased (i.e. festival tickets, hotel rooms, bus or parking tickets)
  • With government agencies or other competent authorities when this is legally required.

We share your personal information with those third parties, who deliver the products or services for ESNS or on our behalf. The third parties use your personal information so they can process and carry out your order. We have entered into the necessary agreements with such third parties, including Mailchimp and Google, to ensure that your personal data is processed and protected by the European and Dutch law.

Please note that the third parties that deliver services, such as the ticketing platform (Universe Experiences Inc.) and the payment provider (Stripe, Inc.), work according to their own terms and conditions and privacy policies (Universe, Stripe), which you will accept when creating an account with such third party. ESNS has no control over these third parties and is never liable for any action or omission of such third party.

Data Retention

We do not store your personal data longer than necessary. The usual deadline to delete personal data is two years after finalizing your order or application (as an Artist), unless a longer retention period is mandated or permitted under the applicable law. 

In case of claims or disputes we may retain data for a longer period to secure evidence.

Your preferences and rights

Your preferences

After you have agreed with our Privacy Policy and/or Terms and Conditions, you can change your preferences as follows:

  • If you no longer wish to receive our marketing newsletter(s), you can adjust this setting by using the unsubscribe buttons at the bottom of our newsletter emails. You can also contact us via privacy@esns.nl and we will manually adjust the settings for you. 
  • If you want us to withdraw your from our delegates database, please send us an email to privacy@esns.nl.
  • If you wish to edit or disable cookies on our website, please consult our Cookie Policy in the future.

Your rights

After you have allowed us to use your personal information, you can still change your mind. Under certain circumstances you have the right to:

  • Revoke your consent to process your data,
  • Request to delete or not use your data,
  • Request a copy of all your personal information we keep about you,
  • Request to rectify or update your information,
  • Request transfer of the personal data that you have provided to us to a third party of your choice.

Please note that we may ask for a proof of identity before letting you view, add or delete your information.

To utilize one of the rights above, please contact our head office via privacy@esns.nl. Please note that every inquiry will be processed within 4 weeks.

As a delegate or account holder, you are fully responsible for maintaining the confidentiality of your personal password and are liable for any actions that happen when this password is used to log into your account. 

How we protect your information?

ESNS has put in place appropriate technical and organizational measures to protect your personal information against accidental or unlawful processing or loss. These security measures depend on the type of information we collect.

We do everything we can to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes to the data we are administering, by working in safe online environments, keeping our staff informed about the online safety and by aligning our activities with the GDPR standards. 

For more information about how we secure your data, please contact us.

Where do we process your personal data?

As an organization operating internationally, we may use services from companies which are located outside the European Economic Area (EEA). When personal information is shared via these services, strict rules apply to ensure that your data is protected on the highest level possible. When your data is transferred outside the EEA, we use one of the mechanisms below to ensure the safety of the personal information.

  • The recipient has signed a contract with us based on “model contractual clauses” approved by the European Commission.
  • The data is transferred to a recipient that is certified under the EU-US Privacy Shield Framework for this kind of data transfers.
 

How can you get in touch with us?

If you have questions about our privacy policy or complaints regarding the way we treat your personal data, you can reach us via privacy@esns.nl. We will process your inquiry as soon as possible and will come back to you within 4 weeks.

You can also contact the Dutch Data Protection Authority, however, we advise you to always contact us first.

ESNS has the right to change this Privacy Policy. In that case the new version of the Privacy Policy will be made public on the website of ESNS and we will notify you through a temporary banner. The amendment will take effect as soon as the new version of the Privacy Policy is posted. 

Which venues are part of ESNS?
The venues change each year. We will publish an overview of ESNS19 venues as soon as the line-up is finalised.

I would love to visit ESNS, but I am disabled. Can I enter all ESNS venues?
We do our best to ensure everyone has a great time at ESNS. However not all our venues are accessible for disabled people. As soon as our line-up is finalised, we will publish a list of participating venues and their accessibility.