KEYNOTE: DIGITAL CUSTOMER EXPERIENCE FOR THE LIVE SECTOR

This keynote presentation zooms in on digital Customer Experience (CX) and the new paradigm of businesses and customers interacting: Conversational Commerce. We’ll be uncovering key insights into Customer Experience orchestration and Loyalty building. What’s the role of Big Tech? And how can you maintain the relationship with your own customers? Ultimately, how can you, as an event organizer, artist or brand, create the Ultimate Fan Experience to drive revenue faster and more efficiently?