FAQ

ESNS 2023 will take place from 18 to 21 January 2023 in the city of Groningen.

Festival tickets are unfortunately sold out. However, you may be able to acquire a ticket from someone else via our official Resale Platform. Please note that our tickets are only available through the ESNS website and this platform, we do not sell through third parties.

Sorry, we don't refund festival tickets. See also our General Terms and Conditions. However, you can offer your ticket for sale through our official Resale Platform. For further questions, please contact support@esns.nl.

No, this is not necessary. We can scan your ticket on your phone.

The ticket does not grant access to the festival. You can exchange your ticket for a wristband at our Box Office in the Forum (Nieuwe Markt 1), open on Wednesday 18, Thursday 19 and Friday 20 January from 15.00h to 02.00h.

Do you only have a ticket for Noorderslag or ESNS@Night? Then you don't need a wristband. Your ticket will be scanned directly at the door on Saturday.

A wristband for the conference or ESNS passepartout, a Noorderslag ticket and an ESNS@Night ticket give access to ESNS@Night on Saturday in EM2.

Check the full line-up here.

You can find all festival locations in our timetables.

The opening hours vary by location. You can find them in the timetables.

Bags that are no larger than an A4 sized document may be brought inside. There may be a search and, of course, items that may adversely affect the safety of the venues will be confiscated.

The festival has no age limit. Under 14 years of age, you may only attend the festival accompanied by a parent/guardian.

All festival locations are pin only.

You can find our General Terms and Conditions here. Find our houserules here.

If the questions and answers in this FAQ could not help you, please contact us at  info@esns.nl or call our office at +31 (0)50 744 03 35.

ESNS 2023 will take place from 18 to 21 January 2023 in the city of Groningen. From Wednesday 18 to Friday 20 January, De Oosterpoort (Trompsingel 27) will be the main venue for the conference. On Saturday 21 January, the conference will mainly take place at the Forum (Nieuwe Markt 1). See also the timetables.

You can order your tickets now through our webshop. Please note that our tickets are only available through the ESNS website, we do not sell through third parties. 

If you made a mistake in your registration and wish to correct it please contact support@esns.nl.

A placed order can be cancelled until 18 December 2022. Until that date, the organisation will refund the money to your account, minus a €25,- administration fee. After 18 December 2022, a placed order cannot be cancelled. Another possibility is to transfer your registration to another name, the administration fee for this is € 2.50. If you want to cancel or transfer your ticket, send an e-mail to support@esns.nl.

The ticket does not give access to the event. On presentation of your ID, you can exchange the ticket for a wristband at our registration desk at the Oosterpoort (Trompsingel 27). These are the opening hours:

Wednesday 18 January: 08.30h - 22.00h
Thursday 19 January: 08.00h - 19.00h
Friday 20 January: 09.00h - 19.00h

Do you only have a ticket for the conference programme on Saturday? Then you can exchange your ticket for a wristband at the Forum (Nieuwe Markt 1) on Saturday 21 January, between 09.30h and 16.30h, on presentation of your ID.

You can find the conference programme here.

You can find the opening hours of the conference in the timetables.

The conference will be completely cashless. You can pay with a chip in your wristband.

You can find our General Terms and Conditions here. Find our houserules here.

If the questions and answers in this FAQ could not help you, please contact us at info@esns.nl or call our office at +31 (0)50 744 03 35.

Noorderslag 2023 will take place on Saturday 21 January, 2023 at De Oosterpoort in Groningen.

Tickets for Noorderslag are unfortunately sold out. However, you may be able to acquire a ticket from someone else via our official Resale Platform. Please note that our tickets are only available through the ESNS website and this platform, we do not sell through third parties.

Sorry, we don't refund festival tickets. See also our General Terms and Conditions. However, you can offer your ticket for sale through our official Resale Platform. For further questions, please contact support@esns.nl.

No, this is not necessary. We can scan your ticket on your phone. 

A wristband for the conference or ESNS passepartout, a Noorderslag ticket and an ESNS@Night ticket give access to ESNS@Night on Saturday in EM2.

Check the full line-up here.

You can find the opening hours of Noorderslag in the timetable.

There is no age limit at Noorderslag. Under 14 years of age, you may only attend Noorderslag if accompanied by a parent/guardian.

You can apply for ESNS from 1 May 2022 to 1 September 2022, check our website between this period.

For all questions about applications and the application procedure, please send an email to bookings@esns.nl.

We do our best to ensure the accessibility of the festival so that everyone can enjoy ESNS. However, not every location is accessible for everyone, unfortunately. Find more about accessibility at ESNS here.

If you cannot visit the festival without supervision, you can bring an accompanying person. After you have bought your festival ticket, you can request a companion ticket via support@esns.nl.

If you are in doubt about whether a location is accessible for you, please contact us via accessibility@esns.nl. We can help you with information or make arrangements to welcome you at your chosen location.

Maps of the different locations of ESNS23 can be found here.

We do our best to ensure the accessibility of the event so that everyone can enjoy ESNS. ESNS Conference mainly takes place in the Oosterpoort. Find more information on Oosterpoort accessibility here. Find more about accessibility at ESNS here.

If you cannot visit the conference without supervision, you can bring an accompanying person. After you have bought your conference registration, you can request a companion ticket via support@esns.nl.

If you are in doubt about whether a location is accessible for you, please contact us via accessibility@esns.nl. We can help you with information or make arrangements to welcome you at your chosen location.

A map of the different locations of the conference can be found here.

We do our best to ensure the accessibility of the festival so that everyone can enjoy ESNS. Noorderslag takes place in the Oosterpoort. Find more information on Oosterpoort accessibility here.

Find more about accessibility at ESNS here.

If you cannot visit the festival without supervision, you can bring an accompanying person. After you have bought your festival ticket, you can request a companion ticket via support@esns.nl.

If you are in doubt about whether a location is accessible for you, please contact us via accessibility@esns.nl. We can help you with information or make arrangements to welcome you at your chosen location.

A map of Noorderslag can be found here.

You are allowed to bring a guide/help dog to the festival venues, but we stress that the festival is not an animal-friendly environment, due to the crowds, loud music and lights. The KNGF Guide Dogs says: "We are not fans of bringing guide dogs to festivals, concerts and other places with crowds and loud music. The dogs cannot do their job and lose their function.'

At ESNS, we take your privacy seriously and believe you should know what personal information we collect and how we use it. We have done our best to keep this explanation brief and accessible. If you would like to learn more or need more information, you can always contact us at privacy@esns.nl.

We reserve the right to change the terms and conditions of this privacy policy. If this happens we will notify you through our website and if applicable and necessary, ask you to renew your permission. Our privacy policy is designed with you in mind. With our policy we embrace privacy by design and try to minimise personal information collection. However, to provide high-quality services, we need certain information as a (necessary) condition.

How this privacy policy applies to you, depends on the way you interact with us. For example, if you purchase a ticket for one of our events we will use your details to process the order, carry out the agreement and, unless you opt-out, inform you about our events. If you purchase a conference registration we will use your name, company name and email address to include you in our secure delegates database (only applicable for conference visitors), unless you opt-out.

Find out more in our privacy policy.

ESNS has an ambitious sustainability policy and we have concrete plans to become increasingly more sustainable. We do this by reducing our impact, as well as sharing knowledge and activating stakeholders to be part of the movement towards a greener music industry and future. ESNS is also part of the Green Deal Circular Festivals. Read more about our sustainability goals and initiatives.