FAQ

Are you left with questions or are things unclear? Perhaps it’s listed below. If you really can’t find what you are looking for, please contact us.

Festival
Can I re-watch the festival?

Yes, you can! The digital showcase festivals of 2021 and 2022 are available for free on the ESNS platform. All artists who played at ESNS 2022 can be re-watched via Youtube

When will ESNS 2023 take place?

ESNS 2023 will take place from 18 to 21 January, 2023. 

Where and when can I buy tickets for ESNS 2023?

Tickets for the festival are on sale from friday September 23rd, 12.00 hrs. CET. Check out the ticketingoptions here.

I can no longer attend the festival, can I cancel my ticket and get my money back?

A placed order can be cancelled until 18 December 2022. Until that date, we will refund the money to your account. A cancellation fee of 25 euros applies. This amount will be deducted from the refund. After 18 December 2022, a placed order cannot be cancelled. If you want to cancel your ticket, please mail to support@esns.nl

Do I need to print my tickets?

No, this is not necessary. We can scan your ticket from your phone.

Where and when can I exchange my ticket for a wristband?

The tickets do not grant access to the festival. You can exchange the (e-)ticket for a wristband at our Box Office. Where this will be located will be announced later. 

What are the opening hours of the festival?

The opening hours of the festival will be announced later. Please keep an eye on our website and socials.

Where can I see who is playing?

The first acts are announced! More acts will follow in the coming months. Check out the line-up page for more info.

What can I bring inside?

Bags that are no larger than an A4 sized document may be brought inside. There may be a search and, of course, items that may adversely affect the safety of the venues will be confiscated.

Is there an age limit?

There is no age limit at Eurosonic. Under 14 years of age you may only attend the festival accompanied by a parent/guardian.

What are the payment options during the festival?

During the festival, with the exception of a few locations, you can pay cashless. It will be announced at a later date which locations these are. 

Where can I find which locations are part of ESNS?

The festival locations of ESNS change every year. You will find an overview of the official ESNS locations in the line-up page and our timetable as soon as they are known.

I would like to visit ESNS. What does ESNS do to ensure accessibility for people with physical, auditory and sensory disabilities?

ESNS strives to make the festival and conference accessible for everyone. We are a city based festival which takes place in 30+ venues in groningen. Please be aware that our venues have varying levels of disabled facilities and accessibility. We will provide an accessibility map of our city venues shortly.

We can arrange complimentary tickets for those who require a Personal Assistant or special access where necessary. Once you have purchased your ticket in our webshop please contact us via support@esns.nl with details of your request.

If you have any questions regarding the accessibility of a specific location, please contact us at info@esns.nl. We would be happy to help provide you with information or make arrangements to welcome you at a specific location.

How can I contact ESNS?

If the questions and answers in this FAQ could not help you, please contact us at  info@esns.nl or call our office at +31 (0)50 744 03 35.

General visitor terms and conditions

You can find the terms and conditions related to the purchase of a conference registration here.

Conference
I would like to visit the ESNS conference, how do I get a ticket?

You can order your tickets now through our webshop. Please note that our tickets are only available through the ESNS website, we do not sell through third parties. 

When will ESNS 2023 take place?

ESNS 2023 will take place from January 18 to 21, 2023. 

Where and when can I get my wristband?

You can exchange your digital ticket for a wristband during the event. The times when you can pick up your wristband will be announced shortly. 

Like previous years this can be done at De Oosterpoort, Trompsingel 27. This year we will also open up a pre-registration at specific locations. These will be announced soon.

I made a mistake during my registration, can I still change things?

If you have made a mistake with your registration and wish to amend it please contact support@esns.nl

What are the opening times of the conference?

In 2023, the conference will take place from January 18 – 21. Opening hours of the conference will be published here a few weeks prior to the event. 

I can no longer attend the conference, can I get a refund?

A placed order can be cancelled until 18 December 2022. Until that date, the organisation will refund the money to your account, minus a €25,- administration fee. After 18 December 2022, a placed order cannot be cancelled. Another possibility is to transfer your registration to another name. This is free and can be done until 13 January 2023. If you want to cancel or transfer your ticket, send an e-mail to support@esns.nl.

I would like to visit ESNS. What does ESNS do to ensure accessibility for people with physical, auditory and sensory disabilities?

We do our best to ensure accessibility of the event so that everyone can enjoy ESNS. ESNS Conference mainly takes place in the Oosterpoort. Find more information on Oosterpoort accesibility here.

We can arrange complimentary tickets for those who require a Personal Assistant or special access where necessary. Once you have purchased your ticket in our webshop please contact us via support@esns.nl with details of your request.

If you are in doubt whether a location or accommodation is accessible for you, please contact us via info@esns.nl. We can help you witth information or make arrangements to welcome you at your chosen location.

General Visitor Terms and Conditions

You can find the terms and conditions related to the purchase of a conference registration here.

How can I contact ESNS?

If the questions and answers in this FAQ could not help you, please contact us at info@esns.nl or call our office at +31 (0)50 744 03 35.

Noorderslag
When will Noorderslag 2023 take place?

Noorderslag 2023 will take place on January 21, 2023. 

Where and when can I buy tickets for Noorderslag 2023?

Tickets for Noorderslag are not yet available, keep an eye on our social media for the latest updates. 

Do I need to print my ticket?

No, this is not necessary. We can scan your ticket on your phone. 

What are the opening hours of Noorderslag?

The opening hours of Noorderslag will be announced later. Please keep an eye on our website. 

Where can I see who is playing?

The first acts have been selected an announced, and more will follow in the coming months. Check out the line-up page here.

Is there an age limit?

There is no age limit at Noorderslag. Under 14 years of age, you may only attend Noorderslag if accompanied by a parent/guardian.

I would like to visit ESNS. What does ESNS do to ensure accessibility for people with physical, auditory and sensory disabilities?

We do our best to ensure accessibility of the festival so that everyone can enjoy ESNS. Noorderslag takes place in the Oosterpoort. Find more information on Oosterpoort accesibility here.

We can arrange complimentary tickets for those who require a Personal Assistant or special access where necessary. Once you have purchased your ticket in our webshop please contact us via support@esns.nl with details of your request.

If you are in doubt whether a location is accessible for you, please contact us via info@esns.nl. We can help you witth information or make arrangements to welcome you at your chosen location.

Play at EsNS
I want to sign up for ESNS 2023. When is this possible?

From May 1, 2022 untill September 1, 2022 you can apply for ESNS, please check our website in between this period. 

I have a question about my application / the application procedure. Who can I contact?

For all questions about applications and the application procedure, please send an email to bookings@esns.nl.

Social responsibility
How does ESNS manage my personal information and do to protect it?

At ESNS, we take your privacy seriously and believe you should know what personal information we collect and how we use it. We have done our best to keep this explanation brief and accessible. If you would like to learn more or need more information, you can always contact us at privacy@esns.nl.

We reserve the right to change the terms and conditions of this privacy policy. If this happens we will notify you through our website and if applicable and necessary, ask you to renew your permission. Our privacy policy is designed with you in mind. With our policy we embrace privacy by design and try to minimise personal information collection. However, to provide high-quality services, we need certain information as a (necessary) condition.

How this privacy policy applies to you, depends on the way you interact with us. For example, if you purchase a ticket for one of our events we will use your details to process the order, carry out the agreement and, unless you opt-out, inform you about our events. If you purchase a conference registration we will use your name, company name and email address to include you in our secure delegates database (only applicable for conference visitors), unless you opt-out.

Find out more in our privacy policy.

What does ESNS do in terms of sustainability?

ESNS has an ambitious sustainability policy and we have concrete plans to become increasingly more sustainable. We do this by reducing our impact, as well as sharing knowledge and activating stakeholders to be part of the movement towards a greener music industry and future. ESNS is also part of the Green Deal Circular Festivals. Read more about our sustainability goals and initiatives.