Michiel Gaasterland
ESNS: 2023
With roots in the music industry, Michiel is a branding specialist with expertise on the intersection of strategy, story and technology. As Chief Brand Officer of, he gained extensive domain knowledge in the fields of customer service, customer experience and conversational commerce. As part of the Strategy Office, Michiel monitors the latest trends and developments to help companies embrace new Engagement models and adapt to the brand-new generation of customers.