You can personalise your festival ticket or Delegate Pass in two ways: either by using the blue button immediately after your purchase or via the confirmation email you receive after buying your ticket. Below is a step-by-step guide for personalising your conference ticket:
1. Click the blue personalise button.
2. You will then be asked to log in. If you don’t have an account, create your own ESNS account. If you are not asked to log in, it is likely that you have visited ESNS in previous years and already have an account.
3. Before personalising, make sure you are logged in with your own ESNS account. You can check this by clicking on the profile icon in the top right corner. Here, you will see the email address and name of the person currently logged in. If this isn’t you, log out and log in with your own ESNS account. This is very important, as this account is linked to the Delegates Database.
4. Fill in all required information.
5. You will eventually receive an email confirming that “your ticket has been personalised.”
For the Delegate Pass, it may take some time before you appear in the database. If you experience any issues or have further questions, please refer to “How do I get into the Delegates Database?”.
Did you purchase tickets for multiple people? You can easily forward them when you start personalising the tickets. For each ticket, you will be asked whether you want to claim the ticket yourself or send it to a friend. You can then choose to share the ticket via a link or send it by email.