Do you have a delegates account where your current balance and ticket are visible? Starting Tuesday, January 24, you can claim a refund through your personal delegates page. Under your "Current Balance" is the "Claim your refund" button. Click it and fill out the form. Your money will be transferred to your account within 7 business days.
Do you have a loose chip card or is your wristband not linked to your profile? You can request a refund from our Cashless Provider GET Systems via the link below. You will need the codes on the back of your chip or pass to do this. You can use this option if your wristband is not linked to your account.
Please note, you must create an account if you choose this option. You cannot use the same account for this as you use for logging into your ESNS profile.