Do you have a delegates account and are you able to see your current balance and ticket? From Wednesday January 24, you can claim your refund via your personal delegates account. Under 'Current Balance' you can find the button 'Claim your refund'. Click it and fill in the form, your money will be refunded to your bank account within 7 workdays.
Do you have a loose chip card or is your wristband not linked to your profile? You can request a refund from our Cashless Provider GET Systems via the link below. You will need the codes on the back of your chip or pass to do this. You can use this option if your wristband is not linked to your account.